How to Evaluate a Noise Complaint
When a renter makes a noise complaint, it can be tough for a Newington property manager to know what to do. That’s even more true if you feel their complaint either is not being taken this seriously or they have previously made identical complaints in the past. Even so, bear in mind to take every noise complaint seriously and quickly address the situation, etc. This demonstrates to the renter that their concerns are important to you and can prevent the issue from escalating.
Before taking any action, it’s important to evaluate the noise complaint. Talk to the renter to gather more information and determine if the noise is coming from a specific area or location. You might consider asking the renter to document the noise for you or try to do it yourself. You may need to take the time to listen for the noise yourself or ask a staff member to do so. This will help you determine if the complaint is valid and, if so, if it’s something case that doesn’t require much time to solve, such as a one-time loud party, or if it’s a recurring issue that may need to be addressed with the renter or their neighbors.
Best Practices for Handling Valid Noise Complaints
Once you have evaluated the noise complaint and determined that it is valid, it’s time to act. Here are some best practices for tackling noise complaints from renters:
- Communicate with the renter and address their concerns Let them know you have heard their complaint and will take the correct action to resolve it.
- Offer potential solutions to the issue. For example, if outside noises disturb your renter while inside the house, consider installing extra insulation or soundproofing the property’s windows.
- Offer to mediate a conversation between the renter and their noisy neighbors. Let the neighbors know about the complaint and any community guidelines or noise ordinances that may apply. If the complaints are related to excessive dog barking, offer the neighbor suggestions for keeping their pet quiet or provide information on local dog training programs.
- Contact the authorities. If the noise complaint is severe, recurring, and cannot be resolved through mediation, consider getting Newington officers involved. You should research noise and other ordinances and then get in touch with the relevant office or entity for help.
- Keep communication open. Ensure your renter that you are taking their concerns seriously and will keep working to resolve any lingering noise issues promptly.
Handling Other Noise Complaints
So, let’s say you completely look into the noise complaint and either can’t verify the renter’s claims or the noise is related to normal activity. What should you do?
It’s still vital that treat your renter professionally. Informing them of your research will address their concerns and, if applicable, explain why the noise they are hearing is not unusual or disruptive. If necessary, remind the renter of any community guidelines or noise ordinances in place.
In some cases, noise complaints may also be related to misunderstandings or issues with the renter’s personal preferences. In these situations, it may be appropriate to offer a different solution, such as allowing them to break their lease and move.
Overall, renter noise complaints can be tricky for rental property owners, but they must be addressed. Of course, handling renter complaints of any kind takes time and effort, both of which may be in short supply. If that is the case, contact Real Property Management Hartford Metro/Greater New London to learn more about our professional property management services. You can reach us by phone at 860-436-9955 or contact us online.